Privacy Policy
Totes to Go LLC
Effective Date: June 1, 2025
Last Updated: June 1, 2025
1. Introduction
Totes to Go LLC ("we," "us," or "our") operates totestogo.com and provides reusable moving tote rental services in the Kearney, Nebraska area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information you provide to us:
- Full name
- Delivery address (current and new)
- Email address
- Phone number
- Payment information (processed securely through our payment provider — we do not store full card details)
- Any additional details you provide during booking or via contact forms
Information collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on our site
- Referring website
- Device type
Cookies: We use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your tote rental booking
- Coordinate delivery and pickup logistics
- Send booking confirmations, reminders, and updates
- Respond to your questions or customer service requests
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information with:
- Payment processors — to securely handle transactions
- Service providers — third-party tools that help us operate our website and business (such as scheduling or email platforms), who are contractually obligated to protect your data
- Legal authorities — if required by law, court order, or to protect the rights and safety of our business or others
We do not share your personal information with advertisers or unaffiliated third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Booking records are generally retained for a minimum of 3 years.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send
To exercise any of these rights, contact us at hello@totestogo.com.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Totes to Go LLC
Kearney, NE
Email: hello@totestogo.co
This privacy policy was prepared for informational purposes. For legal advice specific to your business, consult a licensed attorney.